May 7, 2025
Redzone Wireless provides fast, affordable, and reliable fixed wireless internet services to homes, small businesses, and nomadic consumers across Maine. Known for their exceptional customer service, Redzone has partnered with gaiia to streamline their operations and enhance the customer experience that sets them apart in Maine's competitive broadband landscape.
Delivering internet across Maine presents its own set of challenges, including variable weather, dense forestry, and widespread rural communities. Redzone needed an efficient OSS/BSS solution to support their service offerings and reach thousands of customers across more than 100 towns and over 20 island communities statewide. gaiia's platform proved to be the ideal partner in addressing these unique challenges.
“Working with gaiia has simplified our operations while giving us the flexibility to support all the different types of internet services we offer. It’s made it easier to deliver a seamless experience—whether someone’s in a remote camp or running a small business in the heart of downtown.” - Andrew Weeks, Director of Operations at Redzone Wireless
Redzone consistently earns some of the highest customer satisfaction scores of any ISP in Maine, and a core element of their success is their dedication to offering a seamless customer onboarding process.
To support their range of internet services—including remote fixed wireless, portable internet, and backup options—Redzone required a flexible OSS/BSS solution. gaiia provided the necessary adaptability, ensuring that all services could be supported under a single platform.
A crucial feature for Redzone was address validation, as the services available vary significantly depending on a customer’s location. During the checkout process, gaiia automatically validates the customer address and presents tailored service options based on Redzone’s custom product catalog and workflows. gaiia then processes payments, generates orders, and syncs customer data with Zoho to ensure a smooth integration across their systems.
Redzone now automates their customer ordering process for both fixed wireless and virtual networks—capabilities that their previous solution couldn't offer.
gaiia is automating Redzone’s new customer provisioning and ensuring a smooth customer experience through integrations with Telrad, Verizon, Tarana, US Cellular, Cradle Point, and Preseem. These key integrations enable Redzone to efficiently manage network interactions such as service activation, cancellation, suspension, modification, and reactivation across their entire network.
Redzone continues to excel in engineering fail-proof networks and providing reliable internet solutions to Maine’s residents. They remain committed to exceeding industry standards and exploring new wireless technologies to push the boundaries of service delivery. Their partnership with gaiia ensures they can keep evolving and innovating, delivering high-speed internet solutions further and faster than ever before.
gaiia is a leading provider of OSS/BSS solutions for the telecommunications industry. With its comprehensive platform, gaiia offers ISPs an all-in-one solution for billing, CRM, operations, automation, and more. Founded with a mission to simplify and optimize ISP operations, Gaiia empowers providers worldwide to deliver exceptional services and accelerate growth in the digital age.
May 7, 2025
