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Deliver an Exceptional Customer Experience

Subscription Management

Allow customers to view, modify, and upgrade their subscription plans effortlessly.

Billing Overview

Provide customers with upcoming billing dates, payment history, and downloadable invoices.

Preference Center

Allow customers to update their account information and payment methods.


Effortless plan modifications

Eliminate phone calls and manual CSR efforts as subscribers can now independently upgrade or modify their service plans using the customer portal.

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Quick Access to Help

Allow for subscribers to submit support tickets and  chat directly with an agent from their customer portal. Tickets will appear as ‘open’ within the gaiia ticketing module, while also being attached to the core customer account.

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Other solutions for your business

With our flexible and modular platform, you can use as much or as little of gaiia as you like.

Learn more about our customer portal: intuitively designed to reduce down support tickets.

Kelli Sturkenboom

Head of customer success

Schedule a spot

Explore how gaiia could work for your ISP