By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

New customer

  • 2 Min

New Customer Announcement: Swag Fiber

March 12, 2024

gaiia is excited to announce its strategic partnership with Swag Fiber. This collaboration marks a significant milestone in Swag Fiber's ambitious journey, which began in the quaint town of Sebastopol, Mississippi, under the vision of Rural Mississippi Internet (RMI) and the support of the CARES ACT program.

Swag Fiber, born from the aspirations of a dedicated team and the foundational efforts of RMI, is on a mission to ensure that every resident of Mississippi can thrive in the digital economy. The partnership with gaiia is a leap towards realizing this vision, providing a scalable solution that aligns perfectly with Swag Fiber's expansion plans.

What the Transition to gaiia Means for Swag Fiber

Joel Caton, the Network Manager at Swag Fiber and a seasoned professional with a rich background in technology and business from Mississippi State University, expressed his enthusiasm for the new partnership. "Teaming up with gaiia is a game-changer for Swag Fiber. Their innovative platform not only supports our ambitious fiber expansion efforts but also enhances our operational efficiency and customer experience. We're excited about the future and the difference we can make in our community's connectivity," said Caton.

Innovative Features for SWAG Fiber

  • Raemis Integration: This powerful integration streamlines various customer workflow automations for the Swag Fiber team such as service activation, modification, cancellation, suspension, and reactivation, ensuring the customer experience can be fully managed within a single pane of glass.
  • Online Checkout: One of the most notable enhancements to the customer experience is Swag Fiber’s transition from a static webform to a fully customized and dynamic checkout. Now, customers enjoy a seamless onboarding experience, and Swag Fiber is able to securely capture payment and customer information within gaiia upon sign up.

  • Client Portal: Swag Fiber customers will also now have access to their account through the customer portal. The customer portal empowers users to effortlessly view their account balances, download invoices, update payment information, and much more, ensuring a user friendly experience that reduces support tickets.

Looking Ahead: Enhanced Monitoring with LibreNMS

The partnership also has an exciting development on the horizon with the integration of LibreNMS for monitoring. This addition will further enhance Swag Fiber's ability to provide reliable service to its customers.

A Unified Vision for Connectivity

This collaboration between Swag Fiber and gaiia is more than just a technological upgrade; it's a commitment to bridging the digital divide in Mississippi. By leveraging gaiia's state-of-the-art solutions, Swag Fiber is not only expanding its infrastructure but also enriching the lives of its community members, ensuring they stay connected in an ever-evolving digital world. For more information about Swag Fiber and its innovative offerings, visit Swag Fiber's website.

About gaiia

gaiia is a leading provider of OSS/BSS solutions for the telecommunications industry. With its comprehensive platform, gaiia offers ISPs an all-in-one solution for billing, CRM, operations, automation, and more. Founded with a vision to simplify and optimize ISP operations, gaiia empowers providers worldwide to deliver exceptional services and drive growth in the digital age. For more information, please visit gaiia's website.

March 12, 2024

Subscribe to our newsletter for exclusive updates

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Discover how ISPs leverage gaiia to support their growth

Explore how gaiia could work for your ISP